Refund policy
Return Policy
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when received—unused, unassembled and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, send us a message at ville.iisakkila@lujaparts.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, contact us at ville.iisakkila@lujaparts.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and make it right.
EU 14-Day Cancellation Right
Unless otherwise stated above, you have the right to cancel or return orders shipped to the European Union within 14 days for any reason and without justification.
To qualify, the item must be in the same condition as when received—unused, unassembled and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at ville.iisakkila@lujaparts.com.